📌 1. Our Commitment to Your Satisfaction
At Rasu, your satisfaction is our priority. This Return and Refund Policy applies to all purchases made through our official website rasu-parasites.shop for customers in the European Union, specifically the Czech Republic, Romania, Hungary, and Poland. It complies fully with the EU Consumer Rights Directive (2011/83/EU) and the respective national consumer protection laws of each country.
⚖️ 2. Your Right of Withdrawal (14-Day Cooling-Off Period)
Under EU consumer law, you have the right to withdraw from this purchase contract within 14 days without giving any reason.
- Withdrawal period: 14 calendar days from the day you receive the product.
- How to withdraw: Notify us of your decision via email support@rasu-parasites.shop. You may use the model withdrawal form provided below, but it is not mandatory.
- Deadline to return goods: Once you notify us, you have another 14 days to send back the products.
CZ RO HU PL The 14-day right of withdrawal is guaranteed in all four countries as part of EU consumer protection legislation.
✅ 3. Conditions for Accepted Returns
To be eligible for a return under the right of withdrawal, please ensure:
- The product is in its original packaging.
- It is not damaged or used beyond what is necessary to inspect the product (you may handle and inspect as you would in a physical store).
- All accessories and components are included.
Note: For hygiene reasons, we cannot accept returns if the product has been opened and its protective seal is broken. This is standard practice for dietary supplements to ensure safety for all customers.
🚚 4. Return Shipping Costs
- If you withdraw within 14 days (change of mind): You are responsible for the return shipping costs, unless the product is defective (see Section 6).
- If the product is defective or incorrect: We will cover the return shipping costs. Please contact us for a prepaid return label.
CZ RO HU PL Return costs are the same for all four countries.
💰 5. Refunds
Once we receive your returned product, we will process your refund within 14 days as required by EU law. Refunds will be issued via the same payment method you used (e.g., credit card, bank transfer, or cash on delivery refund to your bank account).
- Full refund: Including the standard shipping cost you paid for the original delivery.
- Deduction: We may deduct the return shipping cost from the refund if you chose a more expensive shipping method than our standard option.
🛠️ 6. Defective or Damaged Products
If your product arrives damaged, defective, or not as described, you are entitled to a repair, replacement, or full refund under the 2-year legal guarantee (EU consumer law).
- Contact us immediately with photos showing the damage.
- We will cover all return shipping costs and send you a replacement or issue a full refund.
CZ RO HU PL The 2-year legal guarantee applies in all EU member states, including Czech Republic, Romania, Hungary, and Poland.
📬 7. How to Return an Item
- Send an email to support@rasu-parasites.shop with your order number and reason for return.
- Receive return instructions from our customer support team within 2 business days.
- Ship the product to our returns address (provided upon request).
- Keep proof of postage until your refund is processed.
Returns address: Please contact us for the correct return address in your country.
📝 8. Model Withdrawal Form (Right of Withdrawal)
You may use this form to withdraw from your purchase. Complete and return it to support@rasu-parasites.shop within 14 days of receiving your order.
— To: Rasu customer support, Email: support@rasu-parasites.shop —
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
— Ordered on (*): _______________
— Received on (*): _______________
— Order number: _______________
— Name of consumer(s): _______________
— Address of consumer(s): _______________
— Signature (only if this form is notified on paper): _______________
— Date: _______________
(*) Delete as appropriate.
❓ 9. Exceptions to the Right of Withdrawal
The 14-day right of withdrawal does not apply to:
- Products that are sealed for health or hygiene reasons and have been unsealed after delivery (this applies to dietary supplements like Rasu).
- Products that are clearly personalized or made to order.
- Services that have been fully performed with your prior consent.